4 Steps to Better Customer Conversations

2 people sitting on a couch having a conversation

Imagine if you could have radically different conversations with your customers. What would they look like? Well, it turns out that you can. All it requires is the right methodology. Listening better and providing more of what they want is often the ticket to a fantastic service everyone enjoys. So, for better customer conversations, what […]

Consistency: Why You Need It and How To Achieve It

why consistency is important

Consistency in business: achievable or a lofty goal that isn’t really attainable? Actually, far from being the unicorn of business, constancy is actually possible and importantly is the cornerstone of success for many brands. The reality is that if you’re not constant and you’re sending out mixed messages, the consumer will be confused and will […]